eGMS® Implementation & Support
A proven process for glycemic management success
Glytec’s streamlined post-purchase process ensures all stakeholders have exactly what they need to achieve great results.
Our tried-and-true implementation process includes detailed milestones, weekly meetings and regular progress reports. We also standardized our technical integrations to make work as easy as possible for your IT team, and our cloud-based technology allows us to implement and update remotely.
Training is customized for different user groups and delivered via your own e-learning system. And unlimited 24/7/365 clinical and technical support means users always have an expert to call if they encounter issues.
Finally, we go above and beyond to help our partners achieve glycemic management success, helping with provider adoption of standard-of-care practices and in many cases even sitting on hospital glycemic management committees.
At Glytec, training and support is 100% included in the cost of your annual product fee.
Our software can be implemented 100% remotely because it’s hosted in the cloud. We maintain secure servers according to HITRUST CSF ® requirements, and there’s no need for you to wait for an in-person visit for updates.
Whether you decide to buy Glucommander IV or Glucommander IV and SubQ, you get the entire suite of eGMS modules including GlucoSurveillance, GlucoView, GlucoMetrics and the SmartClick EHR integration.
IV implementation in your most critical departments takes as little as 8 weeks.
We offer a comprehensive training program that supports the initial eGMS rollout and user adoption, continual onboarding of new employees and long-term optimization.
We also help providers understand the “why” of the algorithm’s recommendations by providing analytics and case-by-case analysis during implementation.
Role-based training tracks for nurses, providers and pharmacists
Computer-based learning via your own LMS
Training support to customize for your workflows, order sets and EHR
Continuous education for long-term Glucommander utilization
Super-user program to ensure local Glucommander expertise
Tip sheets, pocket cards and other “just-in-time” training resources
We’re proud to offer 24/7/365 technical and clinical support.
Whether you’re looking to answer a technical question or a clinical one, you can contact Glytec support at any time via email or phone and expect a timely response and quick resolution.
We’ll also keep you constantly in the loop about downtime, patches and updates.
Unlimited, on-demand support is 100% included in the annual licensing fee.