Technical Writer

In by Alexa Driscoll

Technical Writer

DEPARTMENT: Product Management
LOCATION: Greenville, SC

Glytec is the insulin management software company for healthcare providers focused on improving the quality and cost of care. Its FDA-cleared titration software and proprietary algorithms power the only solution capable of delivering personalized diabetes treatment recommendations across the continuum of care, from hospital to home. With ongoing support from its team of doctors, nurses and technologists headquartered outside of Boston, Glytec improves outcomes and controls costs for the large population of patients requiring insulin treatment – including those with and without a diagnosis of diabetes.

As a Technical Writer, you will be responsible for the development and maintenance of Glytec's documentation, including installation, configuration, requirements, user guides, etc.   This position reports into the Lead Technical Writer, and is an important member of the Product Management team.

Role and Responsibilities

  • Write and edit documentation for medical device software under regulatory control
  • Create and update a variety of software documentation including installation, configuration, requirement specifications, screen reference, business rules and user guides
  • Analyze product requirements to ensure that documentation is accurate, clear and compliant with end-user experience and regulatory standards
  • Maintain compliance with and help develop company’s standard operating procedures and work instructions
  • Work with a variety of personnel and departments, including medical professionals and software engineers, to document product requirements, workflows and end-user functionality
  • Work with Product Management and Engineering to develop documentation content
  • Work with Quality Assurance to improve and verify product testing
  • Work with Regulatory to ensure that documentation meets expected regulatory standards
  • Work with other technical writers to write documentation that is informative, clear and consistent

Qualifications and Education Requirements

  • Minimum of bachelor's degree in a relevant field of study
  • Minimum of 5 years of technical writing experience
  • Strong verbal, written and interpersonal communication skills

Preferred Skills

  • Experience with technical and standards writing
  • Experience documenting software products under regulatory control
  • Ability to multi-task and thrive in a fast-paced environment
  • Proficiency with software packages including Microsoft Word, Excel, PowerPoint, Visio, Adobe
  • Ability to problem-solve and work independently with minimal supervision

Reasons to Join Us

  • Be a part of a small and fast-growing team
  • Take advantage of great opportunities for career advancement
  • Enjoy competitive salary and benefits

Working Conditions

  • Work efforts are normally conducted in the office during normal business conditions, but due to the pandemic we are currently working remotely
  • Flexible schedule can be discussed once candidate begins working
  • 40 hour work week; nights and weekends not typical but may occur based on the workload

Additional Notes

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

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